Frequently ASKED QUESTIONS
Welcome to Shurtznskurtz, customer care. We have answered a few of your queries here about our products and other services. If you have any further concerns, please contact our team.
Email: shurtznskurtzindia@gmail.com
Phone: +91 8233335624
We will be happy to help you :)
SIZE & FIT
Our sizing chart is visible next to each product on our website. Alternatively, you can also find our sizing chart and a guide here. If you are unsure about sizing and need any help, contact our customer service. If the size you order doesn’t quite fit right, exchanges are also available.
ORDERS & SHIPPING
You may cancel your order within before it's dispatched from our store (generally 24hrs) . Just send us an email on shurtznskurtz@gmail.com. We will initiate a refund on your cancelled order.
We take up to 7-10 days for delivery.
Yes, we do have COD option available.
Once the order is dispatched from our store you will receive an email intimating you about the completion of your order. It can take up to 2-3 business days for domestic deliveries . Incase, there are any further delays please get in touch with our team to track your order.
You can get in touch with us on shurtznskurtz@gmail.com to enquire about an out of stock piece.
Notifying the customer when the product is back in stock. Asking them to register with us and become a member to get an update.
RETURN & Exchange
If you are not entirely delighted with the products that you have chosen you may exchange them to us within 10 days of receipt.
We will accept the exchang only when the product is in Perfect condition, Unused, With original packaging. Customers will have to bear the shipping charges of exchange.
We can offer an exchange for size, style or store credits. Exchange within 7 days from the date of delivery. Returns/Exchange not applicable on Discounted products
Secured Payment
At SNS we ensure that every purchase is highly secure. Your credit card purchases will be safeguarded as you will always be asked to enter your CVV code for every order.
Our payment department may contact you for further details before confirming the order. They may carry out anti-fraud checks for greater protection before approving.
You can choose to pay by cash on delivery or by using all major credit/debit cards, our merchant partners PayPal, cc avenue are highly secured. In case you fail to make the payment, or you face any kind of glitch while paying get in touch with us.
Yes, we offer 10% OFF on your first purchase. Use the code FIRST10%